Customer Support
Do I need to charge the battery before use?
For best results we recommend charging the battery to 100%.
Where do I get the battery App (for BT equipped batteries)?
For our 314ah batteries which use DALY BMS please Go to your App store (Android or Apple), and search for “Smart BMS”. It’s made by DALY BMS.
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https://play.google.com/store/apps/details?id=com.inuker.bluetooth.daliy&hl=en_AU
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https://apps.apple.com/au/app/smart-bms/id1519968339
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If you have purchased one of our 330ah or 160ah batteries we are now using JK BMS you can get this app from your App store (Android or Apple), and search for “JK BMS”. Once app has been downloaded & installed if prompted for a pairing code please use either 1234 or 0000
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https://play.google.com/store/apps/details?id=com.jktech.bms&hl=en_AU
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https://apps.apple.com/us/app/%E6%9E%81%E7%A9%BAbms/id1425725691
I have more than one battery in parallel but there's a difference in SOC reading between them?
It is normal to get different SOC readings when you have batteries in parallel at the next full charge to 14.1v or higher it will reset to 100% again.